Refund policy
Return & Refund Policy
Returns (30 Days)
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
- Be unused and in the same condition that you received it
- Be in its original packaging
- Include proof of purchase
Returns will not be accepted for items that are used, damaged by the customer, or incomplete.
Return Process
To start a return, please contact us at:
📩 themobite26@gmail.com
Our team will provide you with the necessary instructions.
Do not send any items back without prior authorization, as they may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs, unless:
- The item is defective
- The wrong item was received
In these cases, we will cover the return shipping cost.
Exchanges
We do not offer direct exchanges.
If you would like a different item, you must:
- Request a return for the original item
- Place a new order
This ensures a faster process.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery with proof (photos or videos).
We will evaluate your case and offer:
- A free replacement
or - A full refund
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved:
- Your refund will be processed to your original payment method
- It may take 5–10 business days to appear
The exact timing depends on your bank or payment provider.
Non-Returnable Items
We do not accept returns for:
- Sale or clearance items
- Personalized products
- Items that have been used or damaged by the customer
Order Cancellations
Orders can be canceled within the first 12 hours after purchase.
After this period, your order may already be processed.
Important Note
We reserve the right to refuse any returns that do not meet the conditions outlined in this policy.